Returns and Warranty Information

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, you are responsible for shipping cost.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To start a return, you can contact us at info@canadaliquidationdepot.ca

The return packages must include all original items sent with the ebike. Ebikes missing keys, chargers, or battery will be refused at your expense.

On all return and exchange items, a restocking fee of 35% will be withheld from the refund amount unless Emmo Inc has agreed to another arrangement in writing. The cost of the item minus the restocking fee will be refunded once the product has been returned and is determined to be in new and unused condition.

Emmo Inc will not accept any ebike or parts returns or exchanges out of the original packaging, without prior notice of the return or exchange, or outside of the 7 days limit and may reject any products at your expense.

There are absolutely no refunds/exchanges on ATV/Dirt Bike Parts. It is the customer's responsibility to know what part is needed for their machines. China Connection staff will attempt to help, but can not be held liable for incorrectly fitting parts.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Batteries and chargers carry no warranty and cannot be returned once they have left the store. It is possible for batteries and chargers to be tested in the store after purchase

 

Tao Motors Warranty Policy

WARRANTY on Electric Scooters & Mobility
6 Months Parts Warranty against Manufacturers defects*
1 Year on Controller, 2 Years on Motor & Frame.
WARRANTY on Kick (Stand-On) Scooters & Hoverboards
90 Days Parts Warranty against Manufacturers defects*
WARRANTY on Electric Dirt Bikes, ATV’s & Go Karts
6 Months Parts Warranty against Manufacturers defects*

*Does NOT cover wear items such as tires, tubes and
bulbs or cosmetic damage such as pitting and scratches*
**Customer sales invoice required for all warranty claims
***Warranty parts must be held for return to Tao Motor
****Warranty is VOID if the unit is modified in any way or
repairs are attempted by a non-certified person. Examples
of modifications are hooking up lights or speakers to the
unit or tampering with the electrical system in any way.

The following terms and conditions govern your use of our website, and by accessing or using our website, you agree to be bound by these terms and conditions. If you do not agree to be bound by these terms and conditions, please do not use our website.

  1. Use of the Site: You may use our website for lawful purposes only. You may not use our website in any way that violates any applicable federal, provincial, or international law, regulation, or ordinance. You may not use our website to transmit any harmful, unlawful, or otherwise objectionable material. We reserve the right to terminate or restrict your access to our website at any time, without notice, for any reason whatsoever.
  2. Intellectual Property Rights All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Ride the Wind or its content suppliers and is protected by Canadian and international copyright laws. You may not use any content on our website without our express written consent.
  3. Product Descriptions and Pricing: We make every effort to ensure that product descriptions and pricing on our website are accurate and up to date. However, we do not warrant that product descriptions or pricing on our website are complete, current, or error-free. We reserve the right to correct any errors or omissions on our website and to update product descriptions and pricing at any time, without notice.
  4. Shipping and Delivery: We offer shipping and delivery options for orders placed on our website. Please note that shipping and delivery times may vary depending on your location and the availability of the product(s) you ordered. We will make every effort to ensure that your order is shipped and delivered in a timely and efficient manner, but we do not guarantee shipping or delivery times.
  5. Returns and Refunds: We offer returns and refunds on most products purchased on our website. Please review our Returns and Refunds Policy for more information on our return and refund process.
  6. Limitation of Liability: We shall not be liable for any damages, including but not limited to direct, indirect, incidental, special, or consequential damages, arising from your use of our website or your purchase of products from our website.
  7. Governing Law and Jurisdiction: These terms and conditions shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes arising from your use of our website or your purchase of products from our website shall be subject to the exclusive jurisdiction of the courts of the Province of Ontario.
  8. Modifications to Terms and Conditions: We reserve the right to modify these terms and conditions at any time, without notice. Your continued use of our website following any modifications constitutes your acceptance of the modified terms and conditions.

By using our website, you agree to be bound by these terms and conditions. If you have any questions or concerns about these terms and conditions, please contact us.

Taubik Warranty Policy

Taubik warrants that all new Electric Bicycles, and main components therein sold by an authorized Taubik Dealer are warranted to the original retail purchaser against manufacturing defects in materials and/or workmanship for a period of one (1) year from the date of original purchase.

The original bill of sale must be presented to your selling dealer for any warranty to be considered.

This warranty pertains to any of the essential electric bicycle components that are found defective, provided that the product was used in a standard and controlled manner, and that it was maintained according to the manufacturer’s instructions manual. Essential components include the bicycle frame, electric motor, battery, display console and controller.

 If a defective part is found during the warranty period and the customer notifies their selling dealer immediately, the seller will repair or replace the part based on his sole discretion. This warranty will be void if any repair or change is performed by any third party aside from an authorized Taubik dealer.

 It is expressly agreed that this warranty applies only to the replacement of the product, and its accessories. The seller is not liable for any financial loss and / or prevention of profit and / or any consequential loss that may be caused by non-standard usage of the product. We hereby inform the buyer that Taubik is not responsible for any liability that may occur which could possibly apply to the product and / or its user due to the usage of the product and that the customer alone is solely responsible for third party insurance and / or other insurance as required by the nature of the particular product. The seller is not responsible for any possible damage including bodily harm and damage to property. The warranty does not apply if any part of the product is damaged as a result of negligence, an accident, or inadequate maintenance.

This warranty does not apply to the tire system, spokes, brakes, rims, and other mechanical components of the bicycle.

Emmo Warranty Policy

By purchasing any Emmo Inc products or other brand items sold by Emmo Inc, the customer agrees to the policies and procedures outlined below.

Terms and conditions apply for eligibility of warranty. Please refer to Terms and Conditions.

Any warranty is extended to the original owner with the original purchase paperwork. This portion does not cover the purchase of parts or the purchase of products sold by Emmo Inc that is not an electric bike, electric scooter ebike, electric motorcycle style ebike, electric mobility scooter, kick-style electric scooter, or ride-on toy.

Electric bikes (Bicycle style)

  • Comprehensive Warranty (up to 4000km)：There is a Two Year warranty (up to 4000km) for the frame, and motor*. One year repair or part replacement is extended to the original owner on controller and other applicable components against manufacturer’s defect in workmanship and materials on the e-bikes. 
  • Manufacturer's comprehensive warranty does not cover such parts including, but not limited to: seats, plastic housings and shrouds, pitting, scratches and chips, brake pads, tires, tubes, or damage due to lack of maintenance, accident, misuse or abuse. Damage incurred from water, road salt and other foreign debris or chemicals are not covered by the comprehensive warranty. The labour of any warranty repair will be covered by the original store that the bike was purchased from only when it is being repaired at said store. The parts will be covered by Emmo Inc. You are responsible for providing original purchase paperwork and shipping the item to and from the store.
  • Six Month Warranty (up to 4000km)：6 Month warranty on original Batteries and Chargers provided that they have been maintained as instructed by your vehicle hand-book and not subjected to freezing temperatures. For Lithium models, the chargers must match the lithium batteries. Emmo is not responsible for any damage resulting from using another brand or voltage of charger. The customer is responsible for providing original purchase paperwork and shipping the item to and from the store.
  • If you are not able to bring the ebike to the location you purchased from, you may be required to ship the item and a copy of your purchase paperwork to Emmo Inc before receiving a replacement item. You are responsible for shipping to Emmo Inc. Once the warranty claim is approved, Emmo Inc will arrange the shipping for the replacement parts and cover the return shipping to you unless expressed otherwise by Emmo Inc. Labor will not be covered by Emmo Inc.
  • Certain conditions that may limit or completely void the warranty of your e-bike are: altering the ebike from its original design or its intended use, eg: pulling a trailer, as a delivery vehicle or any commercial use.

Electric Scooter E-Bike, Electric Motorcycle Style E-Bike, and Electric Mobility Scooters

Emmo dealers may charge an assembly fee to assemble the ebike.

  • Comprehensive One Year Warranty(up to 6000km)：Two year manufacturer warranty on the frame*. One year repair or part replacement is extended to the original owner on the swing-arm, motor, and controller against manufacturer’s defect in workmanship and materials on all e-bikes, mobility scooters.
  • Manufacturer's comprehensive warranty does not cover such parts including, but not limited to: seats, plastic housings and shrouds, pitting, scratches and chips, brake pads, tires, tubes, or damage due to lack of maintenance, accident, misuse or abuse. Damage incurred from water, road salt and other foreign debris or chemicals are not covered by the comprehensive warranty. The labour of any warranty repair will be covered by the original store that the Electric Bike was purchased from only when it is being repaired at said store. The parts will be covered by Emmo Inc. You are responsible for providing original purchase paperwork and shipping the item to and from the store.

  • Six Month Warranty：Six month warranty on original Batteries and Chargers provided that they have been maintained as instructed by your vehicle hand-book and not subjected to freezing temperatures. For Lithium models, the chargers must match the lithium batteries. Emmo is not responsible for any damage resulting in using another brand or voltage of charger. The customer is responsible for providing original purchase paperwork and shipping the item to and from the store.

  • If you are not able to bring the ebike to the location you purchased from, you may be required to ship the item and a copy of your purchase paperwork to Emmo Inc before receiving a replacement item. You are responsible for shipping to Emmo Inc. Once the warranty claim is approved, Emmo Inc will arrange the shipping for the replacement parts and cover the return shipping to you unless expressed otherwise by Emmo Inc. Labor will not be covered by Emmo Inc.
  • Certain conditions that may limit or completely void the warranty of your e-bike are: altering the ebike from its original design or its intended use, eg: pulling a trailer, as a delivery vehicle or any commercial use.

Purchased Parts

Please consult your Emmo dealer for more details of the parts policies.

  • Shipping Damage: Emmo Inc will not be held responsible for any lost, stolen, or damaged items due to any delivery services or courier actions. Report any damage to Emmo Inc within 7 days of receiving the part with pictures for any shipping damage and proof of purchase. Please note the damage on the shipper’s Bill of Delivery prior to signing off on the shipment. Shipping damage is not covered by Emmo Inc if you choose your own shipping method or freight forwarder. The cost of shipping will not be covered under warranty unless Emmo Inc agrees in writing to cover the shipping cost.
  • Repair and Store Purchases of Emmo Inc Products: Any warranty is extended to the original owner with the original purchase paperwork. Any return or exchange within 7 days must be in new, unused, and original packaging. The customer is responsible for notifying Emmo Inc of the return or exchange and the cost of shipping will not be covered under warranty unless Emmo Inc agrees in writing to cover the shipping cost. On all return and exchange items, a restocking fee of 20% will be withheld from the refund amount unless Emmo Inc has agreed to another arrangement in writing. The cost of the item minus the restocking fee will be refunded once the product is returned and determined to be returnable. Restocking fees are 20% of MSRP not including Taxes, Freight/Shipping or PDI. Items out of original packaging will not be accepted.
  • Part Warranty Policy: All items with warranty must have a valid warranty sticker. For Lithium models, the chargers must match the lithium batteries. Emmo is not responsible for any damage resulting in using another brand or voltage of charger or using an Emmo item with items that are not sold by Emmo Inc. Within 7 days, any items defective by manufacturer quality and are under warranty can be replaced. After 7 days, any items defective in manufacturer quality and are under warranty can be repaired. Warranty does not cover damage due to lack of maintenance, accident, misuse or abuse. Damage incurred from water, road salt and other foreign debris or chemicals. The labour of any warranty repair will be covered by the original store that the Emmo Inc part was purchased from only when it is being repaired at said store. For repairs that are done on items that are not from Emmo Inc, only a 7-day Parts Warranty will be included.
  • If the part was paid by financing, you are responsible for any cancellation fees or penalties charged by the third party financing company unless Emmo Inc has agreed to cover the fees in writing. The financing loan agreement will only be cancelled after Emmo Inc has received and approved the returned item.
  • For repairs that are done on items that are not from Emmo Inc, only a 7-day Parts Warranty will be included. Emmo Inc is not responsible for items modified from its intended use or purpose resulting in damage to the ebike or injury to the customer or third party.

Warranty Extension

Please consult your Emmo dealer for more details of the extended warranty plan.

  • 1-Year Extended Warranty:The extended warranty plan is an extension to the comprehensive manufacturer warranty. It covers nearly all items covered under the comprehensive manufacturer warranty, except for batteries. It follows the same terms and conditions as the comprehensive manufacturer warranty.

Warranty Claims

In the event of any defect or malfunction, the customer should contact our customer service department immediately. They will be able to provide a diagnosis and offer technical advice on how to resolve the issue. If they deem the issue to be resulting from a manufacturing fault, replacement parts will be sent to the customer at no cost.
If any of the components are found to be damaged as a result of abuse or misuse, the warranty will not be applicable. In addition, any repairs resulting from accidental damage, modification of the bike, or use for purposes for which it was not intended will also void the warranty.
Finally, any service or replacement of parts that are not included in this warranty must be performed by an authorized Emmo Bikes service center. A valid proof of purchase is also required to obtain service under this warranty.

Manufacturer Warranty Claims

All warranty not offered through Canada Liquidation Depot/Evader Ebikes will be at the discretion of the manufacturer. Canada Liquidation Depot/Evader Ebikes has no control over manufacturer warranty/warranty not offered through our retail store. The original manufacturer will have final say on application of all warranty claims and cannot be influenced by Canada Liquidation Depot/Evader Ebikes.